Support and F.A.Q.
Mon-Fri 8:00am - 5:00pm CST
Manage My Account
How do I login?
How do I reset my password?
How do I update my email address?
How do I add or change a role?
Where can I find training resources for using the Praesidium Assessment Tool?
Manage My Organization
How do I add/change or deactivate entities?
How do I add/modify or deactivate users?
How do I bulk upload entities?
How do I bulk upload users?
Taking the Assessment
What is an Assessment?
How long does it take to complete an assessment?
What is a cycle?
How often should my organization complete an assessment cycle?
How do I start an assessment?
Can I download the assessment and complete it on paper?
Do I have to complete an assessment in one sitting?
How do I complete an assessment for multiple locations or programs?
How do I assign components to assessors?
What if I do not have the answer for the question being asked?
What if the question being asked is not applicable to our organization?
What is the comment section used for?
What happens after I complete my assessment?
How do I view my score?
How do I assign a component on the Action Plan?
How do I see my action plan after I've submitted it?
What reports are available?
Are the reports customizable?
Where can I find the reports?
What resources are available in this tool?
Can I upload my own policy documents?